Refund policy
Returns & Refunds
We want you to be completely happy with your artwork. Our returns policy varies depending on where your order is delivered.
United Kingdom
UK customers can return an order within 30 days of receiving it if they change their mind.
To arrange a return, email us at sales@thamesfineart.com and we’ll guide you through the process.
- Return postage is at your own cost
- We recommend using a tracked delivery service
- Items should be returned in their original condition and packaging
United States
We do not offer change-of-mind returns on orders delivered to the United States.
This does not affect your rights if your order arrives damaged, defective or incorrect.
Damaged, Defective or Incorrect Orders
Please inspect your artwork when it arrives. If it is damaged, defective or incorrect, contact us at sales@thamesfineart.com with a photograph of the issue.
We’ll put it right with a replacement or refund, as appropriate. You will not be required to pay return shipping for an item that is damaged, defective or incorrect.
Refunds
Once an approved return has been received, we’ll issue the applicable refund to your original payment method.
Your bank or card provider may take a few days to process the refund.
Your statutory rights are not affected.
UK Return Address
Thames Fine Art
35 Boclair Road
Bearsden
Glasgow
G61 2AF
United Kingdom